We hope you love your new purchase. However, we appreciate that sometimes, you just change your mind once an item is received. Please notify us as soon as possible if you would like to return an item by contacting us support@thepresentpicker.co.uk.  Please return the item within 14 working days after receipt, and we will happily refund the full price of the item and the initial postage paid.  Unfortunately, we are unable to refund the cost of return if they are simply no longer required. Please make sure that the item is returned in its original packaging and sent via a trackable means.  Adding tracking details to your return helps protect against delays or issues in the refund process.  We try our very best to describe items as accurately as possible and do quality check all of our items prior to dispatch, in rare occasions where a faulty/incorrect item has been sent or an item has been described incorrectly, we’ll cover the cost of return.  Please contact us by email in the first instance and we’ll solve the problem as quickly as possible.  We will either arrange for a replacement item to be sent again, or if you’d prefer a refund then this will be organised for the purchase price and original postage fee charged, the choice is yours! If the returned item is used, damaged, missing parts, or is damaged during return postage because it wasn't packaged correctly, we reserve the right to make a deduction from your refund to cover the loss in the item's value.   All items must be returned to us unused, well packaged and in their original condition, the return address is shown on all of our dispatch notes/invoices.

Items excluded from our returns policy will be identified in the product description.

Once the goods have been received, it will usually take 7 days for the refund to process back to the issuing card.

Please allow 7 working days from cancellation or receipted goods date for the refund to process back to the issuing card.  If 7 days have passed then please contact support@thepresentpicker.co.uk to confirm the refund has been processed.

If you have received an incorrect item, please contact customer service at support@thepresentpicker.co.uk to arrange for the correct item to be delivered.  Please see our Terms and Conditions for full details.

Please contact customer service in the first instance who will be happy to arrange a return or replacement under our returns policy.

At this time of year our Postal Services are extremely busy, therefore we would request that you patient and wait at least 14 days for your delivery to arrive.  After this time should your item still not have arrived, please contact customer services at support@thepresentpicker.co.uk where we can discuss your options under our returns and refund policies.

We have many different delivery options available on most of our products, when you checkout you will be presented with what delivery options are available for your order and the associated cost.  If there is a specific service that you require and do not see it listed, please contact customer service prior to placing your order support@thepresentpicker.co.uk to discuss your specific requirements.

Please be advised that we will not be able to amend the delivery address once the order has been confirmed.

We aim to deliver all items within the delivery window.  In the rare event of an item not arriving on time, please double check your order confirmation, because if you have ordered multiple items, they may be delivered by different couriers or on different dates, this especially relates to our personalised gift items due to lead times etc.  If you still need assistance after checking, please contact our customer service team at support@thepresentpicker.co.uk , please include your order number and full details of what hasn’t arrived so we can help you faster.

Most items require a signature on delivery as we want to make sure your goods are delivered and received correctly, unless you are using our letterbox gift/subscription service (most of these items are delivered within packaging that can fit through your letterbox, therefore no need for a signature).  You can, if you prefer, specify a different delivery address when you order so your items go to your work, a neighbour, or another place where you can collect them.  Just enter the delivery address within the checkout procedure.