Delivery & Returns
Information
Delivery & Returns
Information
Our Delivery Policy
If your order is time-sensitive, please be sure to contact us at info@thepresentpicker.co.uk and we will do our best to advise on the best shipping method to ensure arrival by your event!
Our Standard shipping is 3-4 business days. We also offer Express Shipping where we guarantee for your order to reach you within 2 business days (provided you place your order before 12:00 GMT (Monday-Friday).
Please be sure to review and confirm your shipping address before checking out to prevent delays or mis-deliveries. Though it is rare, if your package has been lost in transit due to a fault of the postal carrier, please contact us and we will either ship a replacement or issue you a refund in line with our refunds and returns policy.
Our Refunds and Returns Policy
We want you to be absolutely delighted with your purchase! If for some reason your order falls short of your expectations, please let us know so we can make it right
Changed your mind?
Simply return your item(s) to us and we will issue a refund after receiving your items in their original condition up to 30 days after the date of your purchase. Due to their handmade nature, orders with custom messaging or personalisation are not eligible for returns unless there an issue due to our error. Likewise, for custom-designed items or printable files which have already been downloaded, we are unable to issue a refund.
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or those which contain flammable liquids or gases.
Additional non-returnable items: Gift cards Downloadable software products Some health and personal care items.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted (if applicable) Book with obvious signs of use CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened Any item not in its original condition, is damaged or missing parts for reasons not due to our error Any item that is returned more than 30 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@thepresentpicker.co.uk
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@thepresentpicker.co.uk and we will be in touch with instructions of where to send your item to.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If your item was faulty and you have sent us proof of postage costs when you receive a refund, the cost of return shipping will be added to your refund. Otherwise, the refund will be excluding any postage or return postage costs. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over £20, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item..
Our General Terms and Conditions
The Present Picker.co.uk and its affiliates provide their services to you subject to the following conditions. Please read them carefully. If you visit or shop at The Present Picker.co.uk you accept these conditions. Please also review our Privacy Notice, which also governs your visit to www.thepresentpicker.co.uk
Electronic Communications
Electronic Communications When you visit The Present Picker.co.uk or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
Copyright
Copyright All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of The Present Picker.co.uk or its content suppliers and protected by United Kingdom and international copyright laws. The compilation of all content on this site is the exclusive property of The Present Picker.co.uk and protected by U.K. and international copyright laws. All software used on this site is the property of The Present Picker.co.uk or its software suppliers and protected by United Kingdom and international copyright laws. License and site access The Present Picker.co.uk grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of The Present Picker.co.uk. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of The Present Picker.co.uk. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of The Present Picker.co.uk and our affiliates without express written consent. You may not use any meta tags or any other “hidden text” utilizing The Present Picker.co.uk’s name or trademarks without the express written consent of The Present Picker.co.uk. Any unauthorized use terminates the permission or license granted by The Present Picker.co.uk. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of The Present Picker.co.uk so long as the link does not portray The Present Picker.co.uk its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any The Present Picker.co.uk logo or other proprietary graphic or trademark as part of the link without express written permission.
Your Account
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. The Present Picker.co.uk does sell products for children, but it sells them to adults, who can purchase with a credit card. If you are under 18, you may use The Present Picker.co.uk only with involvement of a parent or guardian. The Present Picker.co.uk and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion. Reviews, Comments, Communications, and other content Visitors may post reviews, comments, and other content; send e-cards and other communications; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.” You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. The Present Picker.co.uk reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant The Present Picker.co.uk and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant The Present Picker.co.uk and its affiliates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify The Present Picker.co.uk or its affiliates for all claims resulting from content you supply. The Present Picker.co.uk has the right but not the obligation to monitor and edit or remove any activity or content. The Present Picker.co.uk takes no responsibility and assumes no liability for any content posted by you or any third party.
Risk of Loss
All items purchased from The Present Picker.co.uk are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. Product descriptions The Present Picker.co.uk and its affiliates attempt to be as accurate as possible. However, The Present Picker.co.uk does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by The Present Picker.co.uk itself is not as described, your sole remedy is to return it in unused condition.
Disclaimer of Warranties and Limitation of Liability
THIS SITE IS PROVIDED BY THE PRESENT PICKER.CO.UK ON AN “AS IS” AND “AS AVAILABLE” BASIS. THE PRESENT PICKER.CO.UK MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, THE PRESENT PICKER DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE PRESENT PICKER DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM THE PRESENT PICKER.CO.UK FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THE PRESENT PICKER.CO.UK WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS. APPLICABLE LAW By visiting The Present Picker.co.uk, you agree that the laws of the United Kingdom, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and The Present Picker.co.uk or its affiliates. Site Policies, Modification and Severability Please review our other policies posted on this site. These policies also govern your visit to The Present Picker.co.uk. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
Our Address
Komfikidz Ltd t/a The Present Picker 3 The Courts, Church Lane Playford, Ipswich, Suffolk, IP6 9DR http://www.thepresentpicker.co.uk